FAQ

What leasing options are available?

Our leases typically run for 12 or 13 months. Find details about floor plans, pricing, and availability in real-time on our website floor plans page. 

What is a guarantor and do I have to have one?

​A guarantor is a person who qualifies and takes financial responsibility for the lease. No, a guarantor is not required but an option for those who do not qualify on their own.

Do you accept Section 8 vouchers?

Thanks for asking, we appreciate your question, however, we do not accept Section 8 vouchers. 

Can I apply online?

Yes! Use the apply tab on the website to get started. 

How much is the security deposit?

​Security deposits start at $500 and can go as high as the equivalent of a month's rent. 

Is there an application fee?

​Yes, the application fee is $60 per individual 18 years or older that will be living in the apartment or listed as a guarantor.

When is rent due? How can I pay rent?

Rent is due on the first of the month. You can pay online through our Resident Portal

Are utilities included?

Utilities are not included in the rent and are the residents' responsibility.

Can the apartment be sublet or listed on Airbnb or VRBO?

Our lease agreements do not allow for subletting of any kind. 

Do I have to pay first and last month's rent?

​No, at the time of approval the security deposit and lease signatures are required.  First month's rent is due at the time of move-in.

What are hours of the leasing office?

​The Leasing Office is typically open Mon-Fri from 9 AM - 6 PM; Sat, 10 AM to 4 PM; Sunday - by appointment only. It is closed on the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

What are the hours for the clubhouse?

The clubhouse is open for residents to use from 9 AM - 10 PM, daily. 

What are the hours for the fitness center?

The fitness center is open 24/7, so head on over for a workout whenever it's convenient for you. 

What are the hours for the pool?

​The pool is open from 9 AM to 10 PM, daily. 

What are the hours for the business center?

The hours for the business center are the same as the office hours, Mon-Fri from 9 AM - 6 PM and Sat, 10 AM to 4 PM. 

Are there building quiet hours?

We follow the guidance of the Horry County Sheriff's Department and enforce the noise ordnance at all times but particularly between the hours of 11 PM - 7 AM

Do you offer valet trash service and/or recycling?

We provide valet trash removal service five days a week. 

Do you have cable/internet available in the common areas?

Yes, we are pleased to provide internet service in the common areas for your convenience. 

Do you have package lockers/how do I get my packages?

​Yes, we offer 24/7 package pick-up through our Package Concierge locker system

Is storage included? Is extra storage available to rent?

​We have storage units available to rent for $50-$75 per month depending on the size. 

How do I reserve community amenities?

​The Lake House can be reserved by residents by contacting our Leasing Office.

Does this community have a pest control service?

Yes, we treat for pests monthly. 

Are BBQ grills available? What kind are they?

​Yes, we have two gas grilling set-ups available to residents. 

Does this community have bicycle racks?

Yes! We are pleased to provide this amenity for our residents. 

Is there a laundry facility on-site?

Apartments have washer/dryers included, so there is no need for a separate laundry facility.

What is the smoking policy? Can I smoke in my apartment?

​Smoking is not allowed inside apartments. 

I need maintenance/emergency maintenance. Who do I call?

​We encourage residents to place maintenance requests through the resident portal.  We also offer a phone extension for maintenance emergency situations so our on-site staff can respond promptly. 

Do you allow pets? What is the pet policy?

​Yes! We are a pet-friendly community and provide a dog washing station and on-site dog park. There is a $300 Non-refundable pet fee for 1 pet, $500 Non-refundable pet fee for 2 pets, $20 monthly pet rent per pet. Breed restrictions apply. Two pet limit.

Are there fees for using the communal spaces? Can I rent the clubhouse?

No fee for use of amenities.  The interior of the Lake House can be rented by residents for $150 per day (9 Am - 10 PM)

What is the parking situation?

Parking is an open lot with ample spaces for residents on a first-come, first-served basis.  Garages can be rented for $150-$175 per month depending on the size.  We also offer a car-care center equipped with a wash station and vehicle vacuum available for resident use.

Are apartments cable ready? If so who is the provider? Is there a separate charge?

Yes. Apartments are prewired for HTC which is optional and the responsibility of the resident. 

What size apartments do you offer?

​We have studio, one-, two-, and three-bedroom apartments ranging in size from 465 to 1,264 square feet. Visit our floor plans page for layouts and more details. 

Do any of your apartments have patios or balconies?

​Yes! Take time to relax and enjoy the view. 

Are washers and dryers in the apartment already?

Yes, apartments come equipped with a washer/dryer setup for your convenience. 

When were these apartments built?

These apartments were built in 2017, so they are pretty new with all the amenities! 

Are the apartments furnished?

These are unfurnished apartments so residents can personalize them with their own furnishings. 

What type of flooring do the apartments have?

The floor depends on style and location within the community.  First-floor apartments have polished concrete.  All other apartments have vinyl plank everywhere with exception of the bedrooms which are carpeted.

What kind of kitchen appliances are in the apartment?

​Apartment kitchens are equipped with stainless steel appliances which include a refrigerator, electric oven/stove, microwave, and dishwasher. The kitchen sink is equipped with a garbage disposal. 

Do the apartments have air conditioning?

Yes, the apartments were built with central air included. 

Is there shopping nearby?

​The Lively has three shopping centers less than a mile away as well as three parks within easy driving distance.

What school district serves the community? High Schools? Junior High? Middle Schools? Elementary School?

​We are located within the Horry County School District with assigned schools being Ocean Bay Elementary, Ocean Bay Middle, and Carolina Forest High.

How much traffic is there in the area? Are there any times during day/night that it is heavy?

​We have a suburban feel to our neighborhood because we are removed from the tourist traffic of Myrtle Beach. 

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